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FAQ
Welcome to our FAQ section, where we aim to provide answers to common questions about our travel adventures and where we want to take Sorom. Whether you're curious about our policies, booking travel, or general guidelines for a memorable travel experience, you'll find essential information here. Browse through our categorized FAQs to ensure you're well-prepared and informed before embarking on your travel adventures with us.
General
What is Sorom?
Sorom is a social travel platform designed to connect like-minded travelers and inspire them to explore beyond their usual boundaries. We believe that shared travel experiences and authentic cultural exchanges create lasting memories that stay with us long after the trip, going beyond just the photos in our camera rolls.
What does it cost to join Sorom?
Sorom is completely free to join, and our core features will always remain accessible at no cost. This means you can explore our maps to uncover hidden gems, connect with like-minded travelers across the globe, and create both solo and collaborative group itineraries—all without any restrictions or paywalls.
What makes Sorom different from other travel platforms?
Unlike typical travel platforms that center solely on bookings or trip planning, Sorom is dedicated to building a community of true explorers - the kind who'd rather dive into a new place for that immersive experience over simply checking destinations off a list.
Our features are designed to promote finding your new best travel buddies to share amazing moments with rather than just selling ticket.
Is Sorom a dating app?
No, Sorom is not a dating app. Our platform is designed to connect travelers with like-minded individuals to encourage each other to take the road less traveled. We focus on creating memorable adventures and fostering genuine connections through travel.
What is Connexions? And what are Travelers/Aides?
Connexions is our matching system that pairs travelers based on what they value most in a travel buddy.
And hey, traveling isn’t just about hopping on a plane or driving hundreds of miles. At Sorom, anyone in our community is a traveler—there are discoveries to be made and experiences waiting, even in your own backyard.
Then there are Aides: travelers with serious local know-how about a destination. Adding an Aide to your group itinerary could be the difference between a regular trip and one you’ll never forget.
What is Sorom?
Sorom is a social travel platform designed to connect like-minded travelers and inspire them to explore beyond their usual boundaries. We believe that shared travel experiences and authentic cultural exchanges create lasting memories that stay with us long after the trip, going beyond just the photos in our camera rolls.
What does it cost to join Sorom?
Sorom is completely free to join, and our core features will always remain accessible at no cost. This means you can explore our maps to uncover hidden gems, connect with like-minded travelers across the globe, and create both solo and collaborative group itineraries—all without any restrictions or paywalls.
What makes Sorom different from other travel platforms?
Unlike typical travel platforms that center solely on bookings or trip planning, Sorom is dedicated to building a community of true explorers - the kind who'd rather dive into a new place for that immersive experience over simply checking destinations off a list.
Our features are designed to promote finding your new best travel buddies to share amazing moments with rather than just selling ticket.
Is Sorom a dating app?
No, Sorom is not a dating app. Our platform is designed to connect travelers with like-minded individuals to encourage each other to take the road less traveled. We focus on creating memorable adventures and fostering genuine connections through travel.
What is Connexions? And what are Travelers/Aides?
Connexions is our matching system that pairs travelers based on what they value most in a travel buddy.
And hey, traveling isn’t just about hopping on a plane or driving hundreds of miles. At Sorom, anyone in our community is a traveler—there are discoveries to be made and experiences waiting, even in your own backyard.
Then there are Aides: travelers with serious local know-how about a destination. Adding an Aide to your group itinerary could be the difference between a regular trip and one you’ll never forget.
What is Sorom?
Sorom is a social travel platform designed to connect like-minded travelers and inspire them to explore beyond their usual boundaries. We believe that shared travel experiences and authentic cultural exchanges create lasting memories that stay with us long after the trip, going beyond just the photos in our camera rolls.
What does it cost to join Sorom?
Sorom is completely free to join, and our core features will always remain accessible at no cost. This means you can explore our maps to uncover hidden gems, connect with like-minded travelers across the globe, and create both solo and collaborative group itineraries—all without any restrictions or paywalls.
What makes Sorom different from other travel platforms?
Unlike typical travel platforms that center solely on bookings or trip planning, Sorom is dedicated to building a community of true explorers - the kind who'd rather dive into a new place for that immersive experience over simply checking destinations off a list.
Our features are designed to promote finding your new best travel buddies to share amazing moments with rather than just selling ticket.
Is Sorom a dating app?
No, Sorom is not a dating app. Our platform is designed to connect travelers with like-minded individuals to encourage each other to take the road less traveled. We focus on creating memorable adventures and fostering genuine connections through travel.
What is Connexions? And what are Travelers/Aides?
Connexions is our matching system that pairs travelers based on what they value most in a travel buddy.
And hey, traveling isn’t just about hopping on a plane or driving hundreds of miles. At Sorom, anyone in our community is a traveler—there are discoveries to be made and experiences waiting, even in your own backyard.
Then there are Aides: travelers with serious local know-how about a destination. Adding an Aide to your group itinerary could be the difference between a regular trip and one you’ll never forget.
Travel
What types of travel can I book with Sorom?
We've teamed up with Trip.com (the company behind Skyscanner) to offer easy, self-service booking for flights and hotels. Plus, we've got a Trip Advisor page where travelers can request exclusive quotes for flights, hotels, cruises, car rentals, airport transfers, activities, experiences, and travel insurance—all at prices you won’t find anywhere else.
There is no additional fee to use our trip advisors.
How do I make a reservation?
Reservations can be made via our flight and hotel booking portals. Select your destination, choose your travel dates, and follow the steps to confirm your booking.
Reservations can also be made by completing the trip advisor form.
Do you offer group discounts or family packages?
Yes, we provide special rates for groups and families! Contact us for more details, as discounts vary depending on group size, destination, and travel dates.
What is your change/cancellation policy?
Change/Cancellation policies vary depending on the travel package. Please refer to your booking confirmation for details regarding changes and/or cancellation, or contact us for assistance with changes.
Reservations for flights departing from or arriving into the US or Canada can generally be cancelled within 24 hours after booking for a full refund.
What payment methods do you accept? Do you offer payment plans or financing options?
We accept major credit cards, debit cards, and digital payment options. For certain packages, we also offer bank transfers and other flexible payment solutions.
You can also take advantage of our installment payment plans. Check the payment page for details on eligibility and terms.
Do you help with obtaining visas?
No, we do not offer visa assistance. However, our team can provide general guidance about the process or refer you to reliable visa services if needed.
Who do I contact in case of an emergency while traveling?
Our support team is available 24/7 to assist you. You can find emergency contact numbers in your booking confirmation or through our app via the live support link in your profile.
Do you have a loyalty program or rewards points?
Not yet but we plan to introduce one in the near future. Watch out for information about this and make sure you are subscribed to our newsletter.
What types of travel can I book with Sorom?
We've teamed up with Trip.com (the company behind Skyscanner) to offer easy, self-service booking for flights and hotels. Plus, we've got a Trip Advisor page where travelers can request exclusive quotes for flights, hotels, cruises, car rentals, airport transfers, activities, experiences, and travel insurance—all at prices you won’t find anywhere else.
There is no additional fee to use our trip advisors.
How do I make a reservation?
Reservations can be made via our flight and hotel booking portals. Select your destination, choose your travel dates, and follow the steps to confirm your booking.
Reservations can also be made by completing the trip advisor form.
Do you offer group discounts or family packages?
Yes, we provide special rates for groups and families! Contact us for more details, as discounts vary depending on group size, destination, and travel dates.
What is your change/cancellation policy?
Change/Cancellation policies vary depending on the travel package. Please refer to your booking confirmation for details regarding changes and/or cancellation, or contact us for assistance with changes.
Reservations for flights departing from or arriving into the US or Canada can generally be cancelled within 24 hours after booking for a full refund.
What payment methods do you accept? Do you offer payment plans or financing options?
We accept major credit cards, debit cards, and digital payment options. For certain packages, we also offer bank transfers and other flexible payment solutions.
You can also take advantage of our installment payment plans. Check the payment page for details on eligibility and terms.
Do you help with obtaining visas?
No, we do not offer visa assistance. However, our team can provide general guidance about the process or refer you to reliable visa services if needed.
Who do I contact in case of an emergency while traveling?
Our support team is available 24/7 to assist you. You can find emergency contact numbers in your booking confirmation or through our app via the live support link in your profile.
Do you have a loyalty program or rewards points?
Not yet but we plan to introduce one in the near future. Watch out for information about this and make sure you are subscribed to our newsletter.
What types of travel can I book with Sorom?
We've teamed up with Trip.com (the company behind Skyscanner) to offer easy, self-service booking for flights and hotels. Plus, we've got a Trip Advisor page where travelers can request exclusive quotes for flights, hotels, cruises, car rentals, airport transfers, activities, experiences, and travel insurance—all at prices you won’t find anywhere else.
There is no additional fee to use our trip advisors.
How do I make a reservation?
Reservations can be made via our flight and hotel booking portals. Select your destination, choose your travel dates, and follow the steps to confirm your booking.
Reservations can also be made by completing the trip advisor form.
Do you offer group discounts or family packages?
Yes, we provide special rates for groups and families! Contact us for more details, as discounts vary depending on group size, destination, and travel dates.
What is your change/cancellation policy?
Change/Cancellation policies vary depending on the travel package. Please refer to your booking confirmation for details regarding changes and/or cancellation, or contact us for assistance with changes.
Reservations for flights departing from or arriving into the US or Canada can generally be cancelled within 24 hours after booking for a full refund.
What payment methods do you accept? Do you offer payment plans or financing options?
We accept major credit cards, debit cards, and digital payment options. For certain packages, we also offer bank transfers and other flexible payment solutions.
You can also take advantage of our installment payment plans. Check the payment page for details on eligibility and terms.
Do you help with obtaining visas?
No, we do not offer visa assistance. However, our team can provide general guidance about the process or refer you to reliable visa services if needed.
Who do I contact in case of an emergency while traveling?
Our support team is available 24/7 to assist you. You can find emergency contact numbers in your booking confirmation or through our app via the live support link in your profile.
Do you have a loyalty program or rewards points?
Not yet but we plan to introduce one in the near future. Watch out for information about this and make sure you are subscribed to our newsletter.
Our policy
Is my personal information safe with Sorom?
Absolutely. Protecting your privacy is paramount. We're dedicated to ensuring a secure and enjoyable experience for every user. Our Privacy and Security features have been meticulously designed to safeguard your personal information, physical safety, and overall peace of mind.
What are your safety protocols?
Every traveler/aide must go through email and phone number verification. Phone numbers must be assigned by a major Telecoms company to prevent spoofing.
We also plan on implementing ID and facial verification, and background checks within the next quarter.
Our full safety policy can be found at https://sorom.co/safety-policy
How do I delete my account?
Our account deletion policy including how to delete your account can be found at the following link: https://sorom.co/account-deletion
Is my personal information safe with Sorom?
Absolutely. Protecting your privacy is paramount. We're dedicated to ensuring a secure and enjoyable experience for every user. Our Privacy and Security features have been meticulously designed to safeguard your personal information, physical safety, and overall peace of mind.
What are your safety protocols?
Every traveler/aide must go through email and phone number verification. Phone numbers must be assigned by a major Telecoms company to prevent spoofing.
We also plan on implementing ID and facial verification, and background checks within the next quarter.
Our full safety policy can be found at https://sorom.co/safety-policy
How do I delete my account?
Our account deletion policy including how to delete your account can be found at the following link: https://sorom.co/account-deletion
Is my personal information safe with Sorom?
Absolutely. Protecting your privacy is paramount. We're dedicated to ensuring a secure and enjoyable experience for every user. Our Privacy and Security features have been meticulously designed to safeguard your personal information, physical safety, and overall peace of mind.
What are your safety protocols?
Every traveler/aide must go through email and phone number verification. Phone numbers must be assigned by a major Telecoms company to prevent spoofing.
We also plan on implementing ID and facial verification, and background checks within the next quarter.
Our full safety policy can be found at https://sorom.co/safety-policy
How do I delete my account?
Our account deletion policy including how to delete your account can be found at the following link: https://sorom.co/account-deletion